Payment and Shipping

Online Pricing
Pricing is FOB factory (Massachusetts, USA) for all equipment. Shipping and relevant taxes are not included. All prices are in US Dollars, and are subject to change without notice.

Quantity Discounts
Second Wind offers quantity discounts. Please contact a Second Wind sales representative for details.

SkyServe Terms and Conditions
Payment for SkyServe satellite wind data service is billed annually, in advance, for the SkyServe service. This charge is due and payable upon receipt, unless Customer has chosen a monthly service plan. If the Customer chooses
monthly payments, their credit cards will be charged automatically once per month. A one year commitment is required, and an early termination fee will apply. A service application can be downloaded here. All SkyServe accounts are subject to the SkyServe terms and conditions, which are available here.

Payment Options
Second Wind accepts payment by MasterCard, VISA, and American Express credit cards, along with bank transfers and checks. (Note: International funds must be drawn on a US bank.) Letters of Credit are allowed on approval only for minimum orders of $10,000, and are subject to a $350 handling fee. Credit terms are Net 30 on approved credit. Please contact a Second Wind sales representative for more details on payment options.

Shipping
All orders are shipped via UPS Ground unless otherwise specified. Towers will be shipped via a freight forwarder of Second Wind’s choice. Shipping quotes are available prior to shipment upon request.

Warranty
Second Wind warrants its products to be free from defects in material and workmanship for a period of one year from the date of delivery, subject to the conditions described in the user’s manual. Contact Second Wind for a copy of the full warranty.

Repairs
Contact Customer Support before returning any equipment to receive a Return Merchandise Authorization (RMA) number prior to shipment. The RMA number must be clearly labeled on the outside of the shipping package. Please direct customer support inquiries to:

E-mail: support@secondwind.com
Phone: (617) 776–8520